What are the pins made of?
Metal & enamel paint
Last updated: January 14, 2020 14:46
What is the difference between soft enamel & hard enamel?
https://www.youtube.com/watch?v=2JH05JgI6Mk The only difference is how much the pin is filled with enamel paint. They are both made the same way, just hard enamel is filled a little more & then polished to give it a “hard” shiner look.
Last updated: January 14, 2020 14:46
What happens if the design I want is not unlocked?
If you’re worried wait until the last day of the Kickstarter to cancel. If you cancel early then the design will never get unlocked but if you wait until the end it has a better chance of unlocking. If you forget to cancel and the Kickstarter has ended & the design is still not unlocked (hopefully that won’t be the case) I can always send you a refund. You can also check Kicktaq to see where the predicted amount for the Kickstarter will be. They are always pretty close.
Last updated: January 14, 2020 14:46
Can I order pins from a past Kickstarter I missed?
Yes! Just look under Add-ons for more information on that.
Last updated: January 14, 2020 14:46
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.